Shipping FAQ

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Shipping FAQ

Thank you so much for ordering from us! Here’s what to expect once you place your order:

• You’ll receive an email confirmation after you place your order.

• Once your order ships, you’ll get a second email with tracking information.

• Make sure we have your correct email address on file.

• If you don’t see your shipping email, check your spam or junk folder, and if it’s still missing after a reasonable time, email us at info@beadshop.com and we’ll be happy to help.

All orders are shipped from our Fresno, CA studio via United States Postal Service (USPS) with a tracking number included. Oversized and heavier-weight items cost a bit more to ship — we always do our best to keep shipping costs fair.

How soon will my order be processed?

Orders are usually fulfilled and shipped within 3–5 business days.
We do our best to get them out as quickly as possible! Please note: We do not fill or ship on weekends and major holidays.

The shipping method you choose at checkout will determine how long it takes in transit with USPS. See Shipping Rates below for more details. Please note: We check orders that have chosen Priority Mail and we fill and ship those on the next business day.

Shipping times may be longer... If we’ve just had a large sale or an online event, our turnaround can be a few days longer. Thank you for your patience!

If you need your order ASAP, please email us at info@beadshop.com and we’ll do everything we can to get it out quickly. Choosing Priority Mail at checkout will help expedite your order and, it almost always has significantly faster transit times.

A Note About Processing Times:
We are a small, woman-owned business, with a hardworking (and small!) team carefully packing each order. We do everything we can to get orders out the door quickly. We truly appreciate your kindness and understanding when reaching out to us about your package, your support keeps us going!

Delayed, Missing, or Lost Packages

It doesn’t happen very often but sometimes an order is not delivered on time. This happens due to circumstances beyond our control such as weather, natural disasters, or even a postal service error. We do our best to assist with locating a delayed package. The first thing you should do when you have not received your package within the time frame listed below is to contact your local post office.  

Please also contact us to verify that we sent your package to the correct address. If you have any changes or concerns about your shipping address after you have placed an order, let us know as soon as possible. We can often make corrections within 24 hours, but if the order has shipped to the wrong address, we wait until it’s returned to us to reship it. If your delivery address is not secure, please have your order shipped to a location that is less vulnerable to loss, such as a work address.

We are not responsible for an order that USPS says has been delivered. 
Sometimes an order is lost or misplaced during transit. It rarely happens but it can, especially during the busy holiday seasons. We will do everything we can to locate the package and get it moving on its way to you ASAP. However, once in a long while, a package just never arrives. In such cases, please reach out to your local Post Office and/or your local Police to report mail loss or theft. And, of course, let us know.

Can I combine orders? 

Combining orders can be tricky!
We totally get it, if your order hasn’t shipped yet, it seems like it should be easy to combine it with a new one. Here’s the story:

If you have outstanding orders and request a combination, we’ll take a look and see if it’s possible. Sometimes we can make it happen... and sometimes, honestly, we just can’t. With so few hands working behind the scenes, combining orders can slow us down quite a bit, and that’s a real bummer when we’re doing everything we can to get your beads out the door quickly!

A few things to keep in mind:

• We’ll assess each combine-request individually.

• Combining orders doesn’t always mean a shipping refund. When orders are combined, the package often weighs more, which can mean higher postage costs. If a refund is warranted, you will get a notification of the refund to your original form of payment. Please keep in mind that issuing refunds does incur costs on our end, so the total amount may not be equal to the original postage paid on the order.

• We do our best to make fair adjustments/refunds whenever possible.

• Please note that a request to combine may result in a fulfillment and shipping delay of your orders.

If you'd like us to try to combine your orders, please make sure to put your request in the notes section when placing your new order. That’s the best way to let us know right away.

Thanks so much for your understanding and for supporting our small, hardworking team!

What are our shipping rates?

 For United States Destinations:

• $4.95 (up to 8 oz) USPS Ground Advantage: Estimated 2-6 business days
• $6.95 (8.1 oz to 1 lb) USPS Ground Advantage PLUS: Estimated 2-6 business days*
• $10.95 Priority Mail: Estimated 1-5 Business Days**

*Ground Advantage orders are shipped within 3-5 business days.
**Priority Mail orders are shipped within 1-2 business days.

 For Canadian Destinations:

• $14.95 (under 1 lb) First Class Mail With Tracking
• $16.95 (over 1 lb) First Class Mail With Tracking

It can take 1-3 weeks for your package to arrive at Customs and then another 5-10 days to arrive at its destination. Please note that due to the current tariff uncertainty that   

For Worldwide Destinations:

We are now shipping to most international locations! If you are unable to check out due to your location please email us for assistance.

• $39.95 USPS First Class International with Tracking

All packages will come with a USPS tracking number and delivery confirmation. Tracking within your destination country is dependent upon your local mail service. It can take 1-2 weeks to arrive at Customs and then another 5-7 days to arrive at your destination. Please note: due to varying postal service options, availability, and tariff policies in your country, it can take 4 weeks or longer for your package to arrive at your destination.