Shipping FAQ

At beadshop.com we pride ourselves on paying attention to details. Our mission is to be your bead shop. We hope you will open your package with delight and know everything was wrapped and shipped with care. Whether your order is going around the corner or around the world, we want everything to be right.

Every order placed receives an email confirmation. When your order ships, another email is sent. Everything is shipped via United States Postal Service and with the exception of $3 No-Track Orders to Canada, a tracking number will be included. Please check your email, including your spam folder, for your shipping notice. Orders ship within 2-3 business days. During the holiday season, we may be a couple of days behind, but we know how much you want to get beading, so our goal is to fill orders and get them out quickly. All Priority and Priority Express orders placed by 12:00 Noon PST are filled and shipped that day. Please note: We do not ship on weekends or US Holidays. Orders placed on Friday afternoon, Saturday or Sunday are processed next business day.

It doesn’t happen very often, but sometimes an order is delayed due to natural disasters, weather or postal-carrier error. We do our best to assist with locating a missing package. Please contact us and your postal carrier to let us know it didn't arrive. If your delivery address is not secure, please have your order shipped to a location that is less vulnerable to loss. We are not responsible for an order that USPS says has been delivered but is missing.

Please contact us immediately for any changes or concerns you have about your shipping address. We can make corrections within 24 hours, but if the order is shipped to the wrong address, we wait until it’s returned to us to reship it. We are also happy to combine orders placed within 24 hours of each other and refund you the shipping charge on one of them….however, you need to alert us in your shipping notes to try and combine orders. 

For all international orders, please note that the processing and transit times do not include additional time created by any customs inspections that may occur. This delay may be applied randomly and is beyond our control. We are not responsible for the taxes or duties charged on International Orders by Customs, etc. 

Sometimes an order is lost or misplaced during transit. It rarely happens but it can, especially during the busy holiday seasons. We will do everything we can to locate the package (if it has a tracking number)  and get it moving on its way to reach you asap. But, once in a long while, a package never arrives. If, after 6 weeks of searching the package still does not show up, we will offer to replace it or give you a store credit. Since this is a rarity, we will offer to do this only once per customer in a lifetime. We do not refund for packages that are lost or stolen.

Effective November 21, 2016, we have the following shipping options you can choose at checkout:

For United States Destinations:

$3 USPS First Class: Your order will ship within 2-3 business days and have a USPS tracking number. It can take 5-7 days to for your package to arrive at its destination. We’re in California, so if you’re on the West Coast, it may arrive sooner.

$6 USPS Priority: Your order will ship next business day with USPS tracking number. It can take 3-5 days for your package to arrive at its destination. We’re in California, so if you’re on the West Coast, it may arrive sooner. For orders that weigh more than 15.5 ounces, even if you’ve chosen $3 First Class, we automatically upgrade your order to Priority to cover the shipping method required by USPS. If you place your order before 12 noon PT, we will do our best to get it out that day.

$20 USPS Priority Express: Your order will ship same business day if your order is placed by noon Pacific Time OR it will be shipped next business day. Your order will have a USPS tracking number. It can take 2-3 days for your package to arrive at its destination. We’re in California, so if you’re on the West Coast, it may arrive sooner. If you place your order before 12 noon PT, we will do our best to get it out that day.

 For Canadian Destinations:

Effective immediately (3/16/17), we will no longer offer the $3.00 First Class shipping with NO tracking to Canada option. We know the low shipping price was terrific however we have recently learned that Canadian Post is delaying orders without tracking by 2 to 3 months.

The cost (as of March, 2017) of a First Class package WITH tracking to Canada from California is $9.13 USD.  The good news is that instead of charging the full amount, we are going to split the difference and charge only $6.00. For those of you who have already been paying the higher $9.00 charge, this is even better news!

 

$6 USPS First Class With Tracking- Canada

Your order will ship within 2-3 business days and can take 3-4 weeks for your package to arrive at Customs and then another 5-10 days to arrive at your destination. Your order will ship as a package and you will be provided a tracking number and delivery confirmation.

 

$25 USPS Priority International- Canada

Your order will ship next business day and can take 1-2 weeks for your package to arrive at Customs and then another 5-7 days to arrive at your destination. Your order will ship as a package and you will be provided a tracking number and delivery confirmation. If you place your order before 12 noon PT, we will do our best to get it out that day.

$40 USPS Priority Express International- Canada

Your order will ship same business day if your order is placed by noon Pacific Time OR it will be shipped next business day. Your order can take up to 1 week to arrive at Customs and then another 3-5 days to arrive at your destination. Your order will ship as a package and you will be provided a tracking number and delivery confirmation. If you place your order before 12 noon PT, we will do our best to get it out that day.

 For Worldwide Destinations:

 $10 Parcel Connect First Class With Tracking

We finally have cheap First Class Shipping to Europe, Asia, Africa, South America, Australia and New Zealand! We’ve teamed up with APC to deliver orders worldwide almost everywhere. APC will pick up our International orders (not Canada) and bundle them in their Los Angeles Transit Facility with their new system called Parcel Connect ePacket. Because of their volume, we can now offer $10 First Class shipping with tracking and confirmation. It’s really a breakthrough! Your package will leave our office within 3 days and will arrive at APC’s Transit Hub a day or two later. It will then be shipped to your destination country and go directly to Customs or your destination, depending on your country’s policies. It can take up to 3-4 weeks for your package to arrive at your destination..but way to go!!

$35 USPS Priority International:

Your order will ship next business day and can take 1-2 weeks to arrive at Customs and then another 5-7 days to arrive at your destination. Your order will ship as a package and you will be provided a tracking number and delivery confirmation.  It can take up to 2+ weeks to arrive at your destination. If you place your order before 12 noon PT, we will do our best to get it out that day.

$60 USPS Priority Express International:

Your order will ship same business day if your order is placed by noon Pacific Time OR it will be shipped next business day. Your order can take up to 1 week to arrive at Customs and then another 3-5 days to arrive at your destination. Your order will ship as a package and you will be provided a tracking number and delivery confirmation. If you place your order before 12 noon PT, we will do our best to get it out that day.

We are in the office Monday-Friday from 9-5pm PST.  Anytime you have a question about your order or shipping methods, please call us at (650) 474-0101 or email us at info@beadshop.com. Our address is 1755 East Bayshore Road, Suite 18B. Redwood City, Ca 94063.

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