Shipping FAQ

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Shipping FAQ

Every order receives an email confirmation. Once your order ships, another email is sent. Please make sure we have your correct email address! Check your spam or junk folder for your shipping confirmation if you don’t see it in a reasonable amount of time (see turnaround times below).

All orders are shipped from our third party fulfillment center in Boise, ID, via United States Postal Service with a tracking number included.

 

How soon will my order be processed?

Orders are fulfilled and shipped within 1-3 business days. The method you chose at checkout will determine how long it takes in transit with the USPS! See below for more information.

 

Delayed, Missing, or Lost Packages

It doesn’t happen very often but sometimes an order is not delivered on time. This happens due to circumstances beyond our control such as weather, natural disasters, or postal service error. We do our best to assist with locating a delayed package. The first thing you should do when you have not received your package within the time frame listed below is to contact your local post office.  

Please also contact us to verify that we sent your package to the correct address.  If you have any changes or concerns about your shipping address after you have placed an order, let us know as soon as possible.  We can often make corrections within 24 hours, but if the order is shipped to the wrong address, we must wait until it’s returned to us to reship it. If your delivery address is not secure, please have your order shipped to a location that is less vulnerable to loss, such as a work address.
We are not responsible for an order that USPS says has been delivered.
Sometimes an order is lost or misplaced during transit. It rarely happens but it can, especially during the busy holiday seasons. We will do everything we can to locate the package and get it moving on its way to reach you ASAP. But, once in a long while, a package never arrives. In such cases, please reach out to your local Post Office and/or your local Police to report mail loss or theft. 

 

Can I combine orders?

Unfortunately, no! Once your order is placed it is quickly processed and fulfilled.

What are your rates?

 For United States Destinations:

• $3.95 (under 1lb) First Class Mail: Estimated 2-6 business days
• $7.95 Priority Mail: Estimated 1-5 Business Days

First Class orders are shipped within three business days.
Priority Mail orders are shipped within one business day.

 

 For Canadian Destinations:

• $5.95 (under 1lb) First Class Mail With Tracking
• $9.95 (over 1lb) First Class Mail With Tracking

It can take 1-3 weeks for your package to arrive at Customs and then another 5-10 days to arrive at its destination.

 

For Worldwide Destinations:

Now shipping to most international locations! If you are unable to check out due to your location please email us for more information.

• $12-15 USPS First Class International With Tracking

All packages will come with a USPS tracking number and delivery confirmation, tracking within your country is dependent upon your local mail service.  It can take 1-2 weeks to arrive at Customs and then another 5-7 days to arrive at your destination. Please note: due to varying postal service options, availability, and covid policies in your country It can take 4 weeks or longer for your package to arrive at your destination. 

 
For both International and Canadian orders, the processing and transit times do not include additional time created by any customs inspections that may occur. This delay may be applied randomly and is beyond our control.

Any taxes, duties or import fees assessed by customs will be the responsibility of the recipient.  Complete invoices will be included with packages as postal and import/export regulations require. We cannot divide a single, large order into multiple orders to avoid Customs taxes and delays, but you are welcome to place several small orders and pay for each parcel to be shipped separately.