Shipping FAQ

The Basics

At beadshop.com we pride ourselves on paying attention to details. Our mission is to be your bead shop. We hope you will open your package with delight and know everything was wrapped and shipped with care. Whether your order is going around the corner or around the world, we want everything to be right.

Every order placed receives an email confirmation. Once your order ships, another email is sent. Please make sure we have your correct email address. Check your spam or junk folder for your shipping confirmation if you don’t see it in a reasonable amount of time. When you receive your shipping confirmation please double check that we have shipped to the correct mailing address. Contact us as soon as possible if any changes need to be made.

All orders are shipped via United States Postal Service with a tracking number included.

How soon will my order be processed?

We fulfill and ship orders Monday through Friday. Orders placed after 9:00 a.m. PST are processed the next business day. Friday orders and those placed through the weekend will be processed on Monday or the next business day if a holiday falls on a Monday.

First Class orders are processed in the order they are received and ship within 3-4 business days of receipt. Please note: during busy holiday seasons (Mother's Day, Labor Day, Thanksgiving, Christmas) and storewide sales your order may take a little longer.  We appreciate your understanding.

If you wish to expedite your order, place it by 12:00 Noon Pacific Standard Time, Monday-Friday and choose Priority Express (1-2 days) or Priority (2-3 days) for same-day processing and shipping. Priority Express and Priority orders placed after 12:00 Noon Pacific Standard Time will ship the next business day.

How much is shipping? How long will it take?

 For United States Destinations:

$3.50 USPS First Class: Your order will ship within 3-4 business days and have a USPS tracking number. Once your order ships, it can take 5-7 days to for your package to arrive.

$6 USPS Priority: Your order will ship the next business day with a USPS tracking number. However, if you place your order before 12:00 Noon Pacific Standard Time we will process and ship your order that day.  Once your order ships, it can take 2-3 days for your package to arrive at its destination.

$20 USPS Priority Express: Your order will ship the next business day with a USPS tracking number.  However, if you place your order before 12:00 Noon Pacific Standard Time, we will process and ship your order that day.  Once your order ships, it can take 1-2 days for your package to arrive at its destination.

 For Canadian Destinations:

$6.95 USPS First Class With Tracking- Canada

Your order will ship within 3-4 business days and have a USPS tracking number and delivery confirmation.  It can take 2-3 weeks for your package to arrive at Customs and then another 5-10 days to arrive at its destination

$25 USPS Priority International- Canada

Your order will ship the next business day or same day if you place the order before 12:00 Noon Pacific Standard Time. It will have a USPS tracking number and delivery confirmation.  It can take 1-2 weeks for your package to arrive at Customs and then another 5-7 days to arrive at its destination.

$40 USPS Priority Express International- Canada

Your order will ship the next business day or same day if you place the order before 12:00 Noon Pacific Standard Time.  It will have a USPS tracking number and delivery confirmation.  It can take up to 1 week to arrive at Customs and then another 3-5 days to arrive at its destination.

 For Worldwide Destinations:

 $10 Parcel Connect First Class With Tracking

Your order will leave our office within 3 business days and will arrive at the Los Angeles Transit Hub a day or two later. It will then be shipped to your destination country and go directly to Customs or your destination depending on your country’s policies. It can take up to 3-4 weeks for your package to arrive at your destination.

$35 USPS Priority International:

Your order will ship the next business day or same day if you place your order before 12:00 noon Pacific Standard Time.  It will come with a USPS tracking number and delivery confirmation.  It can take 1-2 weeks to arrive at Customs and then another 5-7 days to arrive at your destination.

$60 USPS Priority Express International:

Your order will ship the next business day or same day if your order is placed by 12:00 noon Pacific Standard Time. It will come with a USPS tracking number and delivery confirmation. Your order can take up to 1 week to arrive at Customs and then another 3-5 days to arrive at its destination.

Important please read: For both International and Canadian orders, the processing and transit times do not include additional time created by any customs inspections that may occur. This delay may be applied randomly and is beyond our control.

Any taxes, duties or import fees assessed by customs will be the responsibility of the recipient.  Complete invoices will be included with packages as postal and import/export regulations require. We cannot divide a single, large order into multiple orders to avoid Customs taxes and delays, but you are welcome to place several small orders and pay for each parcel to be shipped separately.

Delayed, Missing, or Lost Packages

It doesn’t happen very often but sometimes an order is not delivered on time. This happens due to circumstances beyond our control such as weather, natural disasters, or postal service error. We do our best to assist with locating a delayed package. The first thing you should do when you have not received your package within the time frame listed above is to contact your local post office.  

Please also contact us to verify that we sent your package to the correct address.  If you have any changes or concerns about your shipping address after you have placed an order, let us know as soon as possible.  We can often make corrections within 24 hours, but if the order is shipped to the wrong address, we wait until it’s returned to us to reship it. If your delivery address is not secure, please have your order shipped to a location that is less vulnerable to loss, such as a work address.  We are not responsible for an order that USPS says has been delivered but is missing. Oftentimes those packages were brought in by a family member who failed to tell the recipient their package had arrived, or check with a neighbor who may have been delivered your package by mistake.

Sometimes an order is lost or misplaced during transit. It rarely happens but it can, especially during the busy holiday seasons. We will do everything we can to locate the package and get it moving on its way to reach you asap. But, once in a long while, a package never arrives. If, after 6 weeks of searching the package still does not show up, we will offer to replace or refund. Since this is a rarity, we will offer to do this only once per customer in a lifetime. Most companies will tell you they are not responsible for lost packages. We're different. We want to be your beadshop, so we're in this with you!

Can I combine orders?

Forgot something? We can usually combine orders if they are placed within 24 hours of each other and we have not already shipped the first order. During busier times, such as storewide sales and holidays, we are unable to combine orders.
You will need to alert us in the order notes that you placed a previous order but we cannot guarantee we that we will be able to combine. If we are able, we will refund you one of the shipping charges if the combination of both does not exceed 15.5 oz.

Our office hours are Monday-Friday from 9-4 pm Pacific Standard Time.  If you have a question about your order or shipping methods, please call us at (650) 474-0101 or email us at info@beadshop.com. Haven’t heard back? Please check your junk or spam folder!

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