FAQ

How can I contact you?

The office number is 650-474-0101 and our email address is info@beadshop.com. Our hours of operation are Monday through Friday from 9:00am to 5:00pm PST, though we do check our email on weekends even though the office itself is closed. Please note: if you have emailed us and not received a response, check your spam or junk folder! We do our best to reply to every inquiry within 24 hours, so please know we have likely answered you and it’s just hiding in the junk mail!

 

My coupon code does not work!

Please check that the spelling is correct, and also be sure to click the update button or hit "enter" after entering coupon codes in your shopping cart. Please also see our helpful Ordering Guide. If you are still having problems, we suggest you place your order and contact us via email (info@beadshop.com). We can make the necessary modifications to your order in the office. Thanks for your patience.

 

Sales Tax

Sales tax will apply to all orders shipped within California, where beadshop.com is a registered business. The sales tax is 9%, based on our place of business located in San Mateo County, California. All orders shipped outside California will not be charged sales tax.

 

International Orders

We are able to ship orders to most countries around the world!  Please read our Shipping FAQ for more information on costs and timetables, or email us at info@beadshop.com

All international orders may be subject to customs fees or taxes.  These are separate from the shipping charges, and are not the responsibility of Beadshop.com. Customs fees and taxes will vary depending on location. Contact your local Customs office if you have any questions or concerns about these fees.

 

Out of Stock Items

Sometimes popular items are backordered from our vendors, and sometimes our website allows us to oversell items. In the event that we are out of an item, we will either call or email you, and your credit card or Paypal account will be credited within 2-3 business days of placing your order.

If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.

 

Returns:

We take a lot of pride in our quality control.

However, sometimes a product does not meet your expectations. If this happens, please let us know by emailing us at info@beadshop.com or calling us at 650-474-0101. We will be happy to accept returns within 30 days for a full refund (minus shipping) or issue you a store credit for returns after the 30-day time frame. If you change your mind about your order, we can cancel it only BEFORE we ship it. Please call us immediately if you decide to cancel your order (650-474-0101). If the order has already left our facility, you can refuse it and return it. All orders shipped and refused are subject to 20% restocking fee plus our cost to ship to you. We will refund you the difference once we receive it back in our office.

Please attach a copy of your invoice (and a brief note to explain, as your feedback is appreciated) with the unwanted items in their original condition within a padded envelope and address the return to the address provided below. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation.

Janice's Note: We hand-select every product we sell. We do our very best to be your eyes when we go to market. We expect from our suppliers the best quality and competitive pricing. We want it to be as perfect as you do. With freshwater pearls, gemstones and special platings, like vermeil and antique sterling, there can be variations in strands, gem cuts and product from one shipment to another. We really do try to keep it consistent, but we can't promise that if you buy a strand of pearls today, we will still have it four months from now. So don’t hold off buying something you really like. It may not be here again.

Please note all of the following items are non-returnable and final sale (unless defective): all sale items, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it's original condition

Please send returns to: (this is not a store location, we are online only)

ATTN: Returns
Beadshop.com
1755 E. Bayshore Road Suite 18B
Redwood City, CA 94063

 

Missing/Damaged

If you receive a package that has missing, defective, or the wrong items please contact customer service within 7 days upon receiving your order to make the corrections. (Please include your order ID number, your full name, contact information and a short description of the problem in the email.). We promise to get back to you as soon as we can to inquire and resolve the problem.

In the instance that you receive the wrong item, we will send out the correct item ASAP. Thank you for your cooperation.

 

Modifying Orders

You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please email us at info@beadshop.com.

We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact info@beadshop.com for further instructions.

 

Lost/Stolen Packages

beadshop.com takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address before we ship.

We want you to be happy with your purchase, but beadshop.com is not responsible for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.

 

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