Our hours of operation are Monday through Friday from 9:00am to 5:00pm PST. The office number is 650-474-0101. Please contact us with any questions or comments.
Please make sure to click the update button or hit "enter" after entering coupon codes in your shopping cart. If you are still having problems, we apologize...it might be the browser you are using. We suggest you put the order through and contact us via email (firstname.lastname@example.org). We can make the necessary modifications to your order in the office. So, if you were not able to use a coupon, we can remedy the discount for you. Thanks for your patience.
Sales tax will apply to all orders shipped within California where beadshop.com is a registered business. The sales tax is 9%, based on our place of business located in San Mateo County, California. All orders shipped outside California will not be charged sales tax.
We are able to ship orders to most countries around the world! Please read our Shipping FAQ for more information on costs and timetables, or email us at email@example.com
All international orders may be subject to customs fees or taxes. These are separate from the shipping charges, and are not the responsibility of Beadshop.com. Customs fees and taxes will vary depending on location. Contact your local Customs office if you have any questions or concerns about these fees.
Sometimes popular items are backordered from our vendors, and sometimes our website allows us to oversell items. Until we discover the ultimate cure to these minor and infrequent frustrations, we will do our best to let you know when we cannot fulfill your entire order. We will either call or email you. In the event that we are out of an item, your credit card or Paypal account will be credited within 2-3 business days of placing your order.
If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.
We take a lot of pride in our quality control. Each and every order is packed with love, each item being given a thorough look-over before it is gift wrapped and placed into an envelope addressed to you. We want you to be happy with everything you buy from us and every shopping experience from the moment you step onto our home page. If you’re happy, we hope you tell your friends so they might tell their friends...because that’s how good things grow!
However, sometimes a product does not meet your expectations. If this happens, please let us know by emailing us at firstname.lastname@example.org or calling us at 650-474-0101. We will be happy to accept returns within 30 days for a full refund (minus shipping, if any charges applied) or issue you a store credit for returns after the 30-day time frame. If you change your mind about your order, we can cancel it only BEFORE we ship it. Please call us immediately if you decide to cancel your order (650-474-0101). If order has already left our facility, you can refuse it and return it. All orders shipped and refused are subject to 20% restocking fee plus our cost to ship to you. We will refund your credit card the difference once it is returned.
Please attach a copy of your invoice (and a brief note to explain, as your feedback is appreciated) with the unwanted items in their original condition within a padded envelope and address the return to the address provided below.
To help us help you, please open your package immediately when you receive it. If anything arrived damaged, please email or call us immediately (650-474-0101). We will do our best to remedy the issue.
Janice's Note: "We hand-select every product we sell. We do our very best to be your eyes when we go to market. We expect from our suppliers the best quality and competitive pricing. We want it to be as perfect as you do. With freshwater pearls, gemstones and special platings, like vermeil and antique sterling, there can be variations in strands, gem cuts and product from one shipment to another. We really do try to keep it consistent, but we can't promise that if you buy a strand of pearls today, we will still have it four months from now. So don’t hold off buying something you really like. It may not be here again."
Please note all of the following items are non-returnable and final sale (unless defective): all sale items, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it's original condition
Please send returns to: (this is not a store location, we are online only)
NOTE : Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation.
If you receive a package that has missing, defective, or the wrong items please contact customer service within 7 days upon receiving your order to make the corrections. (Please include your order ID number, your full name, contact information and a short description of the problem in the email.). We promise to get back to you as soon as we can to inquire and resolve the problem.
In the instance that you receive the wrong item, we will send out the correct item and refund your postage for the return through PayPal. Thank you for your cooperation.
We cannot cancel any order that has already been shipped. If this happens, please "refuse" the package at the time of delivery or return the package to us per our Return Policy .
We reserve the right to cancel any order that appears to be suspect or fraudulent.
Can I make changes to my order after it has been submitted? You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please email us at email@example.com.
We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact firstname.lastname@example.org for further instructions.
beadshop.com takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address before we ship.
We want you to be happy with your purchase, but beadshop.com is not responsible for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.