Our hours of operation are Monday through Friday from 9:00am to 5:00pm PST. The office number is 650.386.6962. Please contact us with any questions or comments.
Please make sure to click the update button after entering coupon codes in your shopping cart.
Sales tax will apply to all orders shipped within California where The Bead Shop is a registered business. The sales tax is 8.25%. All orders shipped outside California will not be charged sales tax.
In the event that we are out of an item, your card or Paypal account will be credited within 2-3 business days of placing your order. You will be emailed a confirmation. If the out of stock item is the only item ordered, we will contact you to suggest alternative products.
If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.
We want you to be happy with everything you buy from us and every shopping experience from the moment you step onto our home page. If you’re happy, you’re going to tell your friends and they will tell their friends...and that’s how good things grow!
Our guidelines for returns are based on trust. We don’t doubt you when you tell us how you feel.
1. We want you to be 100% happy with all your purchases.
2. We will take back for full refund anything you're not happy with as long as:
a. It's returned within a reasonable time-frame. We think 30 days should do it.
b.It's returned in original condition. If we can resell something, we're fine with it being returned.
3. Open your package immediately. If anything should happen to arrive damaged, please email or call us immediately (650.386.6962). Of course we'll take it back or replace it right away, if we have it in stock. If we are out of stock, we’ll let you know and will refund you your purchase price and issue you a $5 credit towards your next order. Sorry, but we do not pay for return shipping.
4. We hand-select every product we sell. We do our very best to be your eyes when we go to market. We expect from our suppliers the best quality and competitive pricing. We want it to be as perfect as you do. With freshwater pearls, gemstones and special platings, like vermeil and antique sterling, there can be variations in strands, gem cuts and product from one shipment to another. We really do try to keep it consistent, but we can't promise that if you buy a strand of pearls today, we will still have it four months from now. So don’t hold off buying something you really like. It may not be here again.
Please note all of the following items are non-returnable and final sale (unless defective): all sale items, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it's original condition
Please send returns to: (this is not a store location, we are online only)
ATTN: Returns
Beadshop.com
555 Bryant St. #293
Palo Alto, Ca 94301
NOTE : Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation.
If you receive a package that has missing, defective, or the wrong items please contact customer service within 7 days upon receiving your order to make the corrections. (Please include your order ID number, your full name, contact information and a short description of the problem in the email.). A Customer Service Representative will get back with you to inquire and resolve the problem.
In the instance that you receive the wrong item, we will send out the correct item and refund your postage for the return through PayPal. Thank you for your cooperation.
We cannot cancel any order that has already been shipped. If this happens, please "refuse" the package at the time of delivery or return the package to us per our Return Policy .
We reserve the right to cancel any order that appears to be suspect or fraudulent.
Can I make changes to my order after it has been submitted? You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please email us at nicole@beadshop.com.
We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact nicole@beadshop.com for further instructions.
The Bead Shop takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address.
We want you to be happy with your purchase, but The Bead Shop takes no response for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.
