Shipping FAQ

At beadshop.com, we pride ourselves on being one of the very first web stores to offer Free Shipping with no minimums. We take great joy in filling your orders with care and love; each order is carefully picked and then gift wrapped so that you like opening your package as much as we enjoyed filling it. We work Monday-Friday and we strive to get all orders out in 2 business days. Of course, Priority and Express Orders receive our immediate attention and jump to the front of the queue. Anytime you have a question about your order, please contact us at 650 474-0101 (Monday-Friday) or email us (24/7) at info.beadshop@gmail.com. We promise to get back to you promptly.

Thank you for your patience with us and the shipping process. If your order takes longer to reach you than anticipated, we apologize upfront. We know how you want your beads right away! We’re the same! We will always do our best to get your order to your front door asap. That’s a promise.

So, what exactly does Free Shipping mean?

beadshop.com is proud to offer FREE Shipping on all US and Canada orders, no matter the $ amount; we don’t have any minimums. We know you all love it and we love it too! Who doesn’t love FREE?

How long does it take to process and ship my order?

We hope as little as possible, BUT we want to be transparent and accurate on how long processing, shipping and transit times take. We process orders Monday through Friday, 9 A.M. to 5 P.M. PST.

If you order on Monday, your package will more than likely ship on Wednesday. If you order on Friday, it usually goes out Monday afternoon. So, that’s 2 business days. Please remember, Sundays and all US holidays will slow up the delivery time of your package. But for First Class Orders within the US, the transit time, after it leaves our studio, is about 3-4 business days. So, we can safely say, on most US orders, you can expect your First Class Package to arrive within 7-9 days from the day you ordered. We can’t promise, but that is generally the case.

Of course, to every guideline is an exception. Sorry, Puerto Rico, Virgin Islands, Guam and orders going to APO/FP addresses, they can take 10 additional days to arrive.

I live in the US, what are my shipping options?

We use the United States Postal Service for shipping 99% of all our US. Within the US, the Postal Service goes everywhere, they are reliable and the most affordable...and they deliver on Saturdays. If you choose Free Shipping, we will ship your order to you via First Class Mail by the USPS.

FIRST CLASS ORDERS WITHIN THE US:

FREE!

  • Time to Process: Average 1-2 Business Days.
  • Time in Transit: 7-9 days
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

PRIORITY ORDERS WITHIN THE US:

$6. If you want your order tracked and time is more critical, we recommend you choose our Priority Mail option.

  • Time to Process: Average 1-2 business days, unless order is placed on a weekend, then order processes on Monday.
  • Time in Transit: 3-5 days
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

FREE PRIORITY UPGRADES:

Orders over $200 are FREE: For all domestic orders totaling over $200, we throw in the cost of Priority Mail ($6) and automatically upgrade you! Your order total, after any discounts or credits must be over $200. Any taxes paid on the order do not go towards the $200.

Orders weighing over 13 Ounces:

For all US orders weighing over 13 ounces, the Postal Service requires we ship it Priority Mail. So if you select Free First Class but we find your order weighs more than 13 ounces, we don’t charge you for Priority Mail. We automatically upgrade you! For First Class Orders to Canada, this 13 ounce limit does not apply. Sorry!

USPS EXPRESS-DOMESTIC:

$25 If you want to get it fast, this is the method of shipping to choose.

  • Time to Process: Next business day, unless order is placed on a weekend, then it processes on Monday.
  • Time in Transit: 1-3 days
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

Shipping to Canada and the World

We love you, World! And we want to be your bead store, even though we are miles away. We know you have choices in where you shop, so we try to make this as easy as possible.

FIRST CLASS TO CANADA:

FREE!

  • Time to Process: Average 1-2 Business Days.
  • Time in Transit: On average, 7-28 days (1-3 weeks) due to Customs and the package traveling International; sometimes "stuff" happens at the borders.
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

So when there’s a hold-up, it usually means it’s sitting in Customs. The tracking number for your order is included in your confirmation email, but it’s frustrating when we can’t pinpoint it perfectly. We will always do what we can to help you locate it if time is dragging. And usually, the minute we look into it, it shows up!

USPS PRIORITY TO CANADA AND THE WORLD:

$25 To get to Canada fast and the rest of the world internationally, it all goes Priority International. We work hard to get your order out quickly, because we are just as excited for you to receive your beads as you are!

  • Time to Process: Average 1-2 business days, unless order is placed on a weekend, then it processes on Monday.
  • Time in Transit: On average, 6-14 business days and sometimes much longer! We have known it to take 8 weeks due to Customs. Honestly this is ridiculous, but we do need to disclose it.
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

USPS PRIORITY ORDERS OVER $300 TO CANADA AND THE WORLD-FREE!

FREE That’s right! Orders over $300 to Canada and the world ship free Priority International. For all international orders totaling over $300, we will pay the cost of Priority Mail ($25) and automatically upgrade you! Your order total, after any discounts or credits, must be over $300.

  • Time to Process: Average 1-2 business days, unless order is placed on a weekend, then it processes on Monday.
  • Time in Transit: On average 6-14 business days or possibly up to 8 weeks due to Customs, and depending on the Destination Country's Practices.
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

*We are also not responsible for import taxes and/or duties once it reaches the country of destination. We declare all products on the International Shipping Forms as Merchandise and categorize them “Arts and Crafts Supplies”.

USPS EXPRESS CANADA AND THE WORLD:

$45 We do everything we can to get your express order out the door that day or, at most, the next. If you don’t receive a confirmation email about the order, please contact us and we will be happy to give you an update.

  • Time to Process: Next Business Day, unless order is placed on a weekend, then it processes on Monday.
  • Time in Transit: On average 3-6 business days. May take up to 10 days due to Customs.
  • Tracking: Can be tracked but USPS doesn’t guarantee it. We send the tracking number in your order confirmation email.

*The listed times for transit are estimates and are not guaranteed delivery dates. If you have not received your order within the time-frame shown for the shipping method you selected, please contact us, and we will assist you with locating your order.

PLEASE NOTE: Business days refer to weekdays - Monday through Friday. U.S. legal holidays are not counted as business days.

How can I track my order?

After your order has been shipped, you will receive an email providing the tracking number as well as information on how to track your package. If you do not receive the email, please check your spam/junk folder. If you still don’t have a confirmation email, contact us and we will be happy to resend the email with the tracking information.

Can I ship my order to a PO Box?

Absolutely. We are happy to ship to PO Boxes, however, please make sure if there is both a PO Box number and a street address that needs to be included for the package to reach you, have them on two lines when checking out.

Do you close for holidays?

Yes, our employees need a break too, so beadshop.com is closed in observance of the following holidays: January 1, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. We also close at 2 P.M. (PST) on Thanksgiving Eve and New Year's Eve.

Returns:

Not happy with your purchase? Of course we want to make it right. We accept returns within 30 days for a full refund (minus shipping costs, if any charges applied). Over 30 days, we will issue store credit. If you change your mind about your order, we can cancel it only BEFORE we ship it. Please call us immediately if you decide to cancel your order (650 474-0101). If your order has already left our office, you can refuse it and return it. All orders shipped and refused are subject to 20% re-stocking fee plus our cost to ship to you. We will refund your credit card the difference once it is returned. Please attach a copy of your invoice (and a brief note to explain, as your feedback is appreciated) with the unwanted items in their original condition within a padded envelope to the address provided below.

Returns should be addressed to:

beadshop.com

Attn: Returns

1755 East Bayshore Road, Suite 18B

Redwood City, CA 94063

NOTE: Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send the items with tracking confirmation.

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